Terms & Conditions

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General

These terms and conditions set out the basis upon which you can use our website and place orders for items on offer. By ordering goods from our website you are deemed to have understood and accepted these terms.

 

Seller

The Seller of the goods featured is thedesirani.com, an e-commerce saree business. UEN 202230928N (The Desi Rani Pte Ltd)

 

Orders

Our display of products on our website is an invitation to treat and not an offer to sell those goods to you. An offer is made when you place the order for your products.

Payments are via Paynow, Bank transfers, Stripe Payment and Atome. Goods are subject to availability. If we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the goods.

A contract is formed between The Desi Rani and you when we have dispatched the goods that you have ordered. Exceptions apply to personalised items and goods made to your order, which cannot be cancelled once you have received email confirmation that your order has been accepted. For a list of exceptions please refer to our Returns Policy.

 

Products

We try our best to stay true to the actual colour of the product. There may however be slight difference in the colour of the actual product due to
lighting/phone/desktop display setting.

 

Cancellations

If, for any reason, you wish to do so you have the right to cancel any order you have placed (other than in respect of goods made to your specification).

If you wish to cancel before the items are dispatched you are asked to e-mail us at contact.thedesirani@gmail.com or contact our customer service team immediately through the Contact Us link at the bottom of the page or you can simply Whatsapp us at +65 88837806

If your cancellation is received after the items have been dispatched please refer to our Returns Policy for instructions on how to return an order.