Delivery
The Desi Rani only uses reliable courier services and we aim to dispatch your purchased items on the same day where possible.
Our simple delivery charges are summarised in the table below and depend upon the recipient's country. While, we endeavour to deliver your items as soon as possible, please allow for the maximum delivery times shown.
The table below summarises our worldwide delivery options:
*In exceptional circumstances a surcharge may apply for orders over 4kg.
Free delivery special promotions
The Desi Rani regularly has promotions where customers can take advantage of free delivery on standard delivery options. These special promotions only apply to orders made within Singapore. The promotion only applies to orders placed within the specified offer period.
Please also note that where your order qualifies for free next day delivery, this does not include delivery or dispatch on weekends or SG public holidays. We cannot offer a guarantee for our complimentary next day delivery service. Should you require a guaranteed next day service, please select the next day option (S$6) and we will send your parcel via guaranteed next day post service.
For all orders, please note the following:
Before placing your order:
If you place your order before 12pm (SG time) on Monday to Friday (except SG Public Holidays) we will aim to dispatch it on the same day. In most cases for SG delivery, our courier service will aim to provide a 1 hour window for the delivery time (by email or text) on the day of delivery although deliveries may take place anytime between 8am and 6pm. If this delivery time is inconvenient, you may arrange delivery at convenience (S$11). Please note that our standard or next day SG courier service does not deliver on Weekends. Should you require a Weekend delivery, please select the Weekend delivery option (S$18)
After your order has been placed and/or shipped:
Please note we are unable to cancel orders or change delivery and/or shipping addresses once the order is placed so please check your details prior to completing your order. Do contact us at +65 88837086 or contact.thedesirani@gmail.com if you need further assistance. If you are unhappy with your purchase the item must be returned to us as per our Returns policy.
A signature will be required to acknowledge delivery.
For all international orders outside of Singapore, please note that delays may occur in customs and these delays are beyond our control. Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
Please note that if a delivery is not accepted or if there is an error in the delivery address provided and the parcel is returned back to us by the courier there will be an Unacceptance Fee of S$20 that will apply. Nevertheless, if you notice that there is an error in the delivery address please contact our Customer Service Team as soon as possible so that we can try our best to liaise with the courier about the delivery.
When customization (Including bridal blouse aari work or other customised stitching) are requested, customers should add up to 7 working days to the maximum delivery time.